Return & Refund Policy

At Uni24 Living, your satisfaction is our priority. We believe in the quality of our products, and we want you to love everything you purchase from us. If something isn't right, we're here to help.

This Return & Refund Policy applies to all purchases made directly through our website. If you made a purchase through an authorized retailer, please contact them directly for their return policy.

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Requested within 30 days of delivery date
• Unworn, unused, and in original condition
• All original tags, labels, and packaging intact
• Free of stains, damage, odors (e.g., smoke, perfume), or pet hair
• Not classified as a final-sale or non-returnable item (see Section 6)

2. How to Start a Return

Returning an item is simple. Follow these steps:

1. Log into your account and go to "My Orders," or visit our Track Order page with your order number and email address.
2. Select the item(s) you wish to return and choose a reason for the return.
3. Choose your return method: We'll email you a prepaid return shipping label within 24 hours.
4. Pack the item(s) securely in the original packaging, including all tags and accessories. Attach the return label to the outside of the package.
5. Drop off the package at any authorized carrier location. Keep the drop-off receipt as proof of return.

Once we receive your return, please allow 3-5 business days for inspection and processing. You will receive an email confirmation when your return is complete.

3. Refunds

Refunds are issued to the original payment method used at the time of purchase. Here's what to expect:

• Processing time: 3-5 business days after we receive your return
• Refund appearance: 5-10 business days after processing, depending on your bank or card issuer
• Refund amount: Full purchase price of the returned item(s), excluding original shipping charges (unless the return is due to our error)
• Return shipping: Free for domestic returns. For international returns, the cost of return shipping will be deducted from your refund

If you haven't received your refund after 15 business days from the date we received your return, please contact us.

4. Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or style, we recommend:

1. Start a return for the original item (free, within 30 days)
2. Place a new order for the desired item

This approach ensures your preferred item doesn't sell out while we process the exchange. Both processes happen simultaneously, minimizing wait time.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery. We will:

• Provide a prepaid return label at no cost to you
• Ship a replacement immediately or issue a full refund (your choice)
• Cover any applicable return shipping costs

Please include photos of the damaged or defective item when contacting us — this helps us improve our quality control.

6. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Final sale or clearance items (clearly marked on the product page)
• Personal care items, underwear, and swimwear (for hygiene reasons)
• Items returned after the 30-day window
• Items showing signs of wear, use, or damage caused by the customer

7. International Returns

We accept returns from international customers. Please note:

• The customer is responsible for return shipping costs
• We recommend using a trackable shipping service
• Customs duties and import taxes paid at purchase are non-refundable
• Any customs fees incurred during the return process are the customer's responsibility

8. Late or Missing Refunds

If you haven't received a refund after the timeframe mentioned above, please check your bank account and contact your credit card company or payment provider first. There is often some processing time before the refund is posted.

If you've done this and still have not received your refund, please contact us and we'll investigate.

9. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.

10. Questions?

If you have any questions about our Return & Refund Policy, please don't hesitate to reach out:

• Email: support@uni24living.com
• Visit our FAQ page for quick answers to common questions