🎉 Free Shipping on Orders Over $99 | Limited-Time Offer 🐾 New Customers Save 15% — Use Code WELCOME15 🚚 48-Hour Fast Shipping | 30-Day Easy Returns

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FAQ & Help

Find answers to common questions about ordering, shipping, returns, and more.

Orders & Shipping Returns & Exchanges Payment & Pricing Product Info

Orders & Shipping

Standard shipping takes 5–10 business days within the US. Express shipping (2–4 business days) is available at checkout for an additional fee. International orders typically arrive within 10–20 business days depending on customs clearance.

Yes! We offer free standard shipping on all orders over $99 within the contiguous United States. No promo code needed — it's automatically applied at checkout.

You can modify or cancel your order within 1 hour of placing it. After that, the order enters processing and can no longer be changed. Contact our support team as soon as possible if you need to make a change.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order on our Track Your Order page by entering your order number and email address.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination. Any customs duties or import taxes are the responsibility of the buyer.

Returns & Exchanges

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Return shipping is free for domestic orders.

To start a return, log into your account and visit the "My Orders" section, or track your order and select "Return Items". You'll receive a prepaid return label via email within 24 hours.

Once we receive your return, please allow 3–5 business days for inspection and processing. Refunds are issued to the original payment method and typically appear within 5–10 business days depending on your bank.

Yes! The fastest way is to return the original item and place a new order. This ensures your desired size or color doesn't sell out while we process the exchange. Returns are free within 30 days.

Payment & Pricing

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed securely.

Absolutely. We use industry-standard SSL encryption to protect your payment information. We do not store credit card numbers on our servers — all payments are processed through PCI-compliant payment gateways.

Yes! Sign up for our newsletter to receive exclusive discounts and early access to sales. We also run seasonal promotions — be sure to follow us on social media for the latest deals.

Product Info

Each product page includes a detailed size guide with measurements. If you're between sizes, we recommend sizing up for a more comfortable fit. Our customer service team is also happy to help with sizing questions.

We are committed to ethical sourcing and sustainable practices. Our products are made in facilities that meet rigorous labor and environmental standards. Learn more on our About Us page.

Care instructions vary by product and are listed on each product page and on the garment tag. As a general rule, we recommend washing in cold water and laying flat to dry to extend the life of your items.

Still Have Questions?

Our support team is here to help — we typically respond within 24 hours.

Contact Us

Everything You Need to Know About Shopping at Zeroy

From placing your first order to processing a return, our FAQ covers all the essentials. At Zeroy, we believe great customer service is just as important as great products. If you can't find what you're looking for, don't hesitate to reach out — we're here to help.

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