Privacy Policy

At Uni24 Living ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Place an order — name, email address, shipping address, billing address, phone number, and payment information
• Create an account — username, email address, and password
• Subscribe to our newsletter — email address
• Contact customer support — name, email address, and any details you share about your inquiry
• Submit a product review — display name and review content

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Device information — IP address, browser type, operating system, and device type
• Usage data — pages visited, time spent on pages, links clicked, and referring URL
• Cookies and tracking technologies — see our Cookie Policy below for more details

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including sending order confirmations, invoices, and shipping updates
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance
• Account Management: To create and manage your account, including order history and saved preferences
• Marketing: To send you promotional emails, newsletters, and special offers (with your consent, where required by law)
• Improvement: To analyze website usage, improve our products and services, and enhance your shopping experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Sharing Your Information

We may share your information with trusted third parties for the following purposes:

• Payment Processors: To process payments securely (e.g., Stripe, PayPal, and other payment gateways)
• Shipping Carriers: To deliver your orders (e.g., USPS, FedEx, UPS, DHL)
• Analytics Providers: To understand website usage and improve our services (e.g., Google Analytics)
• Marketing Platforms: To send emails and manage marketing campaigns (e.g., email marketing services)
• Legal Obligations: When required by law or to protect our rights, property, or safety

We do not sell your personal information to third parties. We do not share your information for third-party marketing without your explicit consent.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device by your web browser.

Types of Cookies We Use

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Specifically:

• Order information is retained for 5 years for accounting and tax purposes
• Account information is retained until you request deletion of your account
• Email marketing data is retained until you unsubscribe
• Analytics data is retained for up to 26 months

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request corrections to inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal obligations
• Portability: Request transfer of your data to another service provider
• Objection: Object to the processing of your data for marketing purposes
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@uni24living.com. We will respond to your request within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure payment processing through PCI-compliant gateways
• Regular security audits and monitoring
• Limited employee access to personal data on a need-to-know basis

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

8. Third-Party Links

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with.

9. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@uni24living.com
• Website: Contact Us